Because We Care
Standard Shipping Australia wide UNDER $120 - 10.95
Standard Shipping Australia wide OVER $120 - FREE
Express Shipping Australia wide - $15.95
Free Local pickup available for Northern Beaches NSW.
We will start working on your order as soon as it's received.
Please be advised that being a home based business, we have limited stock on our "shelves" so it's likely that your order will be handmade to order. We aim to have everything complete and on it's way to you within 7 business days.
All orders are sent from Manly, NSW
We recommend allowing up to 14 days for final delivery
If your order is urgent, please select Express Shipping and drop us a note via email@example.com and we will do our best to expedite your order.
Standard shipping takes 2-7 business days, depending on your location in Australia.
For a shipping estimate, visit the Australia Post website and enter ‘2095’ Manly in the 'From' field.
To fast track your shipping, we recommend selecting the Express shipping option at checkout which usually takes 1-3 business days (depending on your location)
The Fine Print
Please choose carefully, as we do not offer refunds if you change your mind or accidentally order the wrong product.
Faulty or Damaged Products:
Whilst every care is taken when packing your order for delivery, sometimes thing go wrong.
If the item delivered is not what you ordered, or is deemed faulty, or was damaged in transit, we will work with you to either refund you, or organise a replacement.
Please contact us within 24 hours of receiving your items, with photos of damages, or other supporting information.
Please note: All claims must be made within 24 hours of receiving the order.
Any claim sent to us after this time period may not be honoured.
Please email firstname.lastname@example.org with the subject title CLAIM, and we will get back to you to work out a resolution.
Cancellation of orders:
As our products are all handmade, and mostly to order, cancellations can not be accepted.
Your Data is Secure
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment and order information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
In order for us to fulfill purchases, we share your Personal Information with PayPal and Stripe to power our online store. You can read more about how Paypal uses your Personal Information here: https://www.paypal.com/webapps/mpp/ua/privacy-full?country.x=AU&locale.x=en_AU, and Stripe, here: https://stripe.com/de-us/privacy.
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com